How much does shipping cost?

Free Shipping for All Orders.

How long will it take for the buyer to receive their order?

It takes us 5-8 business days for processing your orders. We will send you an email with Tracking Number. After it, please allow us 12-15 business days for shipping.
On average, standard shipping time is 17-23 business days once you completed your orders.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 10 business days, please contact us.
My tracking says “No information available at the moment”.
For some shipping companies, it takes 5-8 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

We are pleased to offer international shipping to the following regions:

  • European Union (EU)
  • Australia
  • United States

PurseAura Shipping Protection Policy

At PurseAura, we want every package to arrive as beautifully as the product inside. That’s why we offer optional Shipping Protection – a service designed to cover your order against damage, loss, or theft while in transit (see definitions below).

To be eligible, Shipping Protection must be selected at checkout and will appear as a line item in your order summary.

If you selected and paid for Shipping Protection and experience any delivery issues, please reach out to us at [email protected] within 10 days of the delivery date. We’ll be happy to help you with a resolution that could include a replacement, refund, or store credit.

📦 What’s Covered

Damaged

To qualify as “damaged,” the shipment must meet all of the following:

  • The item is unusable or visibly damaged due to issues in transit
  • You can provide photos (and if possible, a video) of both the shipping packaging and the damaged item

Lost

To be considered “lost,” your shipment must meet all of the following:

  • Tracking status shows “Not Delivered,” or marked “Delivered” to an incorrect address and cannot be recovered
  • It has been at least 12 days since the last tracking update

Stolen

To be considered “stolen,” your order must meet all of the following:

  • Tracking shows the package was delivered to the correct address
  • You did not receive the order
  • When possible, evidence of theft (such as doorbell camera footage) should be provided

💖 Resolutions for Protected Orders

Depending on your case, we may offer one of the following options:

  • Replacement – We’ll send a new item to you at no cost. Your original Shipping Protection will apply to this replacement as well.
  • Store Credit – If you prefer flexibility, we can issue a store credit for the value of your protected item so you can reorder whenever you like.
  • Refund – In select situations, a refund may be issued to your original form of payment.

🚫 Exceptions – What’s Not Covered

Shipping Protection does not apply to the following situations:

  • An incorrect or incomplete shipping address was entered at checkout
  • The package was returned to sender due to delivery attempts or no response from the recipient
  • International shipments held in customs — unfortunately, we cannot influence customs delays
  • Concerns related to product quality or satisfaction — please contact us separately and we’ll be happy to assist
  • Claims made after 10 days from delivery or last carrier scan

📌 Important Notes

If you did not select Shipping Protection at checkout, PurseAura is not liable for lost, stolen, or damaged packages. We will always do our best to assist, but please understand our options may be limited without this coverage.

If you forgot to add Shipping Protection and would like to add it retroactively, please contact us at [email protected]. We’ll review your order to determine if it’s still eligible.

PurseAura Shipping Priority Policy
 Because every detail deserves to arrive beautifully.

At PurseAura, we understand that receiving your purchase is one of the most anticipated moments of your style journey. Our Shipping Priority Policy is designed to ensure fairness, transparency, and the highest level of care for every order we ship.

🌍 Standard Order Fulfillment

All orders are carefully prepared and shipped in the order they are received. This allows us to give each item the attention it deserves — from meticulous quality checks to our signature packaging experience.

  • Processing Time: Most orders are processed within 5-8 business days, unless otherwise noted.
  • Shipping Time: Delivery times may vary depending on your location, but rest assured, tracking is always provided for your peace of mind. On average, shipping takes approximately 12–15 business days, with total delivery expected within 17–23 business days from the date of purchase

🚚 Priority Shipping Eligibility

Priority is given to:

  • Orders with expedited shipping selected at checkout.
  • Orders affected by a prior shipping issue (such as incorrect sizing or missing items).
  • VIP or returning customers with a history of loyalty and timely communication.

❤️ Commitment to Fairness

While we strive to honor special requests, we do not skip the queue or delay other orders without reason. This ensures all customers receive the same level of respect and attention.

📦 Tracking & Support

As soon as your order ships, you’ll receive a tracking number via email. Should you ever need assistance, our customer care team is here to help you every step of the way — with elegance, empathy, and efficiency.

Please note that shipping times and costs may vary depending on the destination. For detailed information about shipping rates and delivery times, kindly refer to the Shipping Information section or contact our support team.